REIMAGINE HOSPITALITY GROUP
Strategic solutions to enhance member satisfaction, operational efficiency, and sustainable growth
Our Mission
Each private club is unique - shaped by its own culture, goals, and untapped potential. Our approach starts with a deep dive into understanding what makes your organization special.
At REimagine Hospitality Group, we go beyond surface-level analysis. Through detailed observation and comprehensive evaluation, we uncover the true dynamics of your club's operations and culture. This thorough, thoughtful approach helps us develop targeted solutions that go well beyond standard consulting recommendations.
By carefully identifying opportunities and key turning points, we create a complete roadmap to enhance every aspect of your club's performance and facilities.
Ready for a well-balanced organization with engaged employees, aligned leadership, and satisfied members - all carefully tailored to your club's unique character and values?
Services
Interim General Management
Placing experienced hospitality executives to temporarily lead operations during transitions, providing stability and expertise while permanent leadership is secured.
Mystery Shopper – First Impression Visits
Systematic evaluations conducted by professional observers who experience the property as a member/guest would, providing detailed, unbiased assessments of your service standards and overall guest experience.
Management Consulting
Optimize your operations, enhance member/guest experiences, and improve financial performance through expert analysis and strategic recommendations, with comprehensive assessments across all areas.
Best Practices
Transform your service standards with proven methodologies that create memorable guest experiences and set your venue apart from the competition through meticulous attention to detail and a culture of service excellence.
Club Governance
Establish how your club is structured, managed, and operated through elected leadership bodies working in partnership with professional management to execute your mission.
Career Coaching
Develop your professionals at all levels through personalized guidance, skill enhancement, and strategic career planning while addressing unique service environment challenges.
KPI Analysis
Systematically measure and evaluate critical metrics that indicate your operational health, member/guest satisfaction, and financial performance.
Meet Rolf
European-trained at Switzerland's prestigious Ecole Hôtelière de Lausanne, Rolf Eckert brings over three decades of executive leadership experience across global hospitality. His international perspective and strategic approach has transformed operations at renowned private clubs, luxury resorts, and cruise lines—notably elevating one establishment to the "Top 50 City Clubs of America" by Platinum Clubs of America. Through comprehensive hospitality management, Rolf consistently delivers exceptional financial results and elevated guest experiences, driving sustainable organizational transformation.
Frequently Asked Questions
With Owner Rolf Eckert
What kind of experience will you bring to my organization?
Most recently, I led Providence Country Club in Charlotte as General Manager, continuing my track record of operational excellence and strategic leadership. Your organization will benefit from my executive experience across prestigious private clubs, luxury resorts, and cruise lines, where I've consistently driven improved guest satisfaction and financial performance.
Which types of organizations do you serve?
Your hospitality business will benefit from methodologies refined across private clubs, luxury resorts, cruise lines, and large-scale food & beverage operations. My strategic solutions adapt to any hospitality environment focused on delivering exceptional guest experiences.
How is your approach different?
Your organization will receive insights shaped by my European hospitality training from the prestigious Ecole Hôtelière de Lausanne combined with over three decades of global experience. I begin with a deep, immersive exploration of your unique culture and potential, creating customized solutions that drive measurable results.
How long does a typical engagement last?
Your needs and goals determine the timeline. Services range from one-day first impression visits to comprehensive consulting engagements and interim management positions. We'll establish a partnership timeline that achieves your specific organizational objectives.
What results can I expect?
Your organization will see concrete improvements. For example, I've elevated a private club to the "Top 50 City Clubs of America" by Platinum Clubs of America. You can expect measurable enhancements in operational efficiency, guest satisfaction, employee engagement, and financial performance. We'll establish specific goals and metrics at the start of our engagement.
How do we begin working together?
Your journey starts with a thorough assessment of your current operations and objectives. This allows us to identify key opportunities and develop a strategic roadmap tailored to your organization's unique needs and culture. Email [email protected] to schedule your initial consultation.
